Shipping policy

Last updated: October 27, 2026

Thank you for shopping with Eclipse PCs. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

All Eclipse PCs systems are assembled and tested after an order is placed. Processing times vary depending on component availability, system configuration, and current order volume. Estimated processing and shipping timeframes will be communicated to customers when ordering.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship within the United States.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order arrives damaged, please contact Eclipse PCs as soon as possible and provide photographs of the packaging, shipping label, and damaged product. Please retain all original packaging materials until the issue has been resolved.

If your shipment is lost or arrives damaged, Eclipse PCs will investigate the issue and work with the shipping carrier to determine an appropriate resolution, which may include repair, replacement, or a refund, as applicable.

Customers are encouraged to report visible shipping damage promptly so that we can begin the claims process.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at jaegar@eclipsepcs.com or use the contact details in our contact information policy.